Support
At LooniePlay Casino we know questions pop up at all hours. That’s why our customer service team is available 24/7 to help with account issues, deposits and withdrawals, bonus questions, or any gameplay concerns. Reach out and you’ll get a clear, patient answer from a real person who knows the system and cares about resolving your issue quickly.
How to reach us
- Live chat: The fastest way to get help. Tap the chat icon on desktop or mobile to connect with an agent in real time.
- Email: For detailed requests, supporting documents, or ticketed issues, email support@loonieplay.com .
- Phone support: We don’t currently offer general phone lines, but VIP players may receive access to a dedicated account manager and priority contact options. If you need a call back, open a chat or send an email and we’ll advise available options.
What to expect — typical response times
- Live chat: Usually under 2 minutes for initial contact, with most issues resolved during the same session.
- Email: Acknowledgment within a few hours and a full response within 24 hours, often sooner.
- VIP/dedicated support: Priority turnaround and faster escalation when you have a personal account manager.
Faster answers in the Help Center
Before contacting support, check our Help Center for short guides and FAQs covering common topics: account setup and verification, deposits and withdrawals, bonus rules and wagering requirements, payment methods (Apple Pay, Google Pay, MasterCard, Visa), accepted currencies (CAD, EUR, USD), and troubleshooting. The Help Center is organized so you can get answers quickly, but our team is always ready if you need something more specific.
What to have ready for a faster resolution
When you contact us, include a few key details to speed things along: your username or account ID, the affected transaction ID (if applicable), the game or bonus involved, and a clear description of the problem. If you’re emailing, attachments like screenshots or transaction receipts are very helpful.
Knowledgeable, accountable support
Our agents are trained on everything from account limits and KYC to wagering rules and game behavior—Pragmatic Play titles included—so they can explain next steps, escalate technical issues, or guide you through a withdrawal. If an issue needs deeper investigation, we’ll escalate it to specialists and keep you updated until it’s resolved.
Safety, privacy, and responsible play
We treat your privacy and security seriously. Communications are handled confidentially, and support can guide you through tools to protect your play, including deposit limits, time-outs, and self-exclusion. We also clearly explain bonus terms, wagering requirements, and any max-cashout rules so you can make informed choices.
Still need help?
Start a live chat from any page or email support@loonieplay.com and we’ll take it from there. For an overview of LooniePlay’s offers, including welcome bonuses and VIP benefits, see our full review. We’re here to make your time at LooniePlay clear, fair, and enjoyable — reach out anytime.