FAQ

Signing up is quick. Click “Sign Up” on the site, provide a valid email address, create a secure password, and enter basic details like your name, date of birth, and country. Make sure your information matches any ID you’ll later upload for verification. After registration you’ll receive a confirmation email — click the link to activate your account.New players are often asked to complete a brief profile and set deposit limits if desired. If you plan to claim a welcome or promotional offer, check the promo terms and enter any required bonus code during your first deposit. If you have trouble creating an account, use live chat or email support@loonieplay.com for fast assistance.

LooniePlay regularly offers a welcome deposit bonus for new players. Current standard details: use code WELCOME200 to get a 200% match bonus up to $500 on your first deposit. Minimum deposit is $20. Bonus funds must meet wagering of 35x (bonus + deposit) and are valid for 30 days. Eligible games typically include slots, keno, and scratch cards.Bonuses are non-sticky, meaning bonus funds are separate from your real-money balance. Always read the full terms before claiming — wagering, game weighting, and max cashout rules apply. For the latest promotions and step-by-step instructions, check our promotions page.

Yes. LooniePlay occasionally provides a no deposit free spins offer. For example, the LOONIE10 code grants 10 free spins on Starburst with winnings subject to 50x wagering and a 7-day validity. No-deposit wins often have a max cashout (e.g., $100), so check the specific terms before activating.Most bonuses require opt-in or entering a promo code at deposit. No-deposit offers are limited in availability and time, so claim them quickly when visible in your account or promotional emails.

Deposits: Choose a payment method at cashier — Apple Pay, Google Pay, MasterCard, and Visa are accepted. Minimums vary by method but welcome bonuses usually require at least $20. Deposits are typically instant.Withdrawals: Request a withdrawal from the cashier to your original payment method or an approved alternative. Processing times depend on method and verification status: e-wallets and card withdrawals may take 1–5 business days after processing. LooniePlay may require verification before the first withdrawal.Fees: We aim to keep fees minimal, but check your payment provider for any charges. Withdrawals may be subject to standard identity checks to comply with regulations.

Wagering requirements specify how many times you must wager the bonus (or bonus + deposit) before withdrawing bonus-derived winnings. For example, a 35x wagering on a $20 deposit with a $40 bonus means you need to wager (bonus + deposit) × 35 = ($40 + $20) × 35 = $2,100.Game weightings apply: slots usually contribute 100% toward the requirement, while table games often contribute less or not at all. No-deposit free spins can have different wagering (e.g., 50x on winnings). Always check the precise terms — they explain eligible games, time limits, and max cashout rules.

Yes. LooniePlay is mobile-friendly and compatible with modern iOS and Android devices. The site is optimized for mobile browsers and supports responsive gameplay for slots and many table games. Some live dealer tables and specific titles run best with a stable internet connection.There may also be a dedicated app in certain regions. If you encounter layout or loading issues, clear your browser cache, update the device OS, or try a different browser. Contact support if problems persist.

LooniePlay features a broad game library, including video slots, progressive jackpots, blackjack, roulette, video poker, keno, and scratch cards. Our featured provider is Pragmatic Play, offering popular slot titles and live games. Game availability depends on your region and local regulations.Certain promotions are restricted to eligible games. If a game is locked or missing, it may be restricted for your country or temporarily offline for updates.

Yes. LooniePlay operates under applicable gambling licenses and follows standard regulatory requirements. We use certified random number generators (RNG) for non-live games and publish fair-play information in our terms. Regular audits and industry-standard testing ensure fairness.We never guarantee wins. RNG-based results are random and designed for fairness and transparency. If you have concerns about fairness or licensing, contact support for verification documents and licensing details.

KYC (Know Your Customer) verification confirms your identity to protect your account and comply with anti-money-laundering laws. After registration or before your first withdrawal, you may be asked to upload:A government-issued photo ID (passport, driver’s license)Proof of address (utility bill, bank statement dated within 3 months)Proof of payment method (photo of card, or e-wallet screenshot)Documents are handled securely and reviewed promptly. Verification helps speed up withdrawals and prevents fraud. If you receive a request, submit clear, color scans, and our team will guide you through any follow-up steps.

If a game freezes, first refresh your browser or reopen the app. Do not close the site during a pending transaction. If you lose a connection while a wager is processing, your bet may be resolved according to game logs — LooniePlay records all gameplay outcomes.For persistent issues, clear your browser cache, try another browser or device, and ensure your internet is stable. If the problem continues, capture screenshots and contact live chat or email support@loonieplay.com with details (time, game name, bet size). We investigate and correct any errors as quickly as possible.

Customer support is available via live chat for fast, real-time help. For less urgent inquiries or attachments, email support@loonieplay.com. Live chat is best for account access, payment issues, or game problems; email is useful for document submission or detailed requests. Support hours and response expectations are posted on the Help section.

LooniePlay promotes safe play and offers tools like deposit limits, session time limits, cooling-off periods, and self-exclusion. You can set or change limits in your account settings or ask support to apply limits on your behalf.Security: We use SSL encryption to protect data, store minimal personal information, and follow data protection standards. Payment and verification details are handled securely and only for compliance and payout processing. If you feel gambling is becoming a problem, contact support for immediate assistance or explore resources such as Gamblers Anonymous and local helplines.Play with balance, use available limits, and reach out if you need help.